Instant messaging, AI assistant and WhatsApp integration — handle internal collaboration and customer communication all in one place.
Internal IM + AI assistant + omnichannel social support + team collaboration channels — handle every conversation in one place
WebSocket-based real-time messaging, 1:1 and group chats, emoji and read receipts
Integrated AI chat for smart Q&A / business assistance / content generation / multilingual translation
Connect to the WhatsApp Business API for unified management of direct overseas-customer conversations
A unified directory of the internal org structure + external contacts
Facebook Messenger DM integration, with overseas social reach handled by unified agents
Real-time Instagram DM access, with social-commerce conversations handled by unified agents
Embed a live-chat widget on your website for real-time visitor conversations, turning leads into opportunities
Employee directory / org-tree navigation / skill-tag search, with one-click conversations
Visualized enterprise hierarchy, reporting lines and headcount review, with one-click org adjustments
Personalize message notifications / do-not-disturb hours / quick replies / fonts and themes
Project channels and topic categorization, with discussions captured into a knowledge base and traceable conclusions
Unread messages from all channels aggregated on one screen, with AI summaries + priority sorting
No need to switch to a third-party tool — team communication happens right inside SBK. WebSocket real-time delivery, read receipts for transparent conversations, and an AI assistant always on hand to help.
A unified inbox for 6+ channels — WeChat, WhatsApp, Facebook, Instagram, email and website chat. One agent seamlessly serves customers worldwide, with no more switching between 6 apps.
The AI understands conversation context in real time, offers multiple candidate replies in seconds, and auto-pulls the customer's history / opportunities / orders to support your decisions. Now even new hires reply like a 5-year sales veteran.
The agent dashboard shows volume, reply rate and average response time in real time. Issues spotted during chat can be turned into tickets or opportunities in one click, so no customer need slips through.
Channel = project, topic = one matter. All discussions are archived by topic, so new members instantly catch up on context — no more fishing for conclusions in 5,000 group messages.
Full-text search across all historical messages from WeChat, WhatsApp, email and tickets, with millisecond results. Keyword highlighting, channel filtering and automatic archiving by customer make finding anything ever said as fast as Google.
All conversations a customer has across WeChat, WhatsApp, email, website and phone are automatically merged into a single profile. Basic info, relationship history, cross-channel reach and recent activity on one screen — never repeat yourself with a customer again.
| Customer | Type | Agent | Duration | AI Summary |
|---|---|---|---|---|
| Mingyuan Trading · Mr. Li | 📥 Inbound | Mr. Wang (Support) | 08:12 | Asked about IMS pricing, ready to sign a 1-year deal |
| Ruida Medical · Mr. Zhang | 📤 Outbound | Ms. Chen | 12:48 | Demoed MES + IoT, materials sent |
| Tianhe Foods · Mr. Chen | 📥 Inbound | Ms. Li (Support) | 03:24 | ⚠ Complaint about data sync delay, converted to ticket |
| Hengtai Logistics · Mr. Zhou | 📤 Outbound | Mr. Zhang (Sales) | 06:32 | Renewal inquiry, leaning toward 2-year plan |
Inbound and outbound calls managed in one place, with automatic recording + AI real-time transcription + summary generation for every call. Incoming calls auto-pop the customer's history and profile, so agents never ask "Who's calling?".
Sign up to try all instant messaging features for free