3 from WhatsApp, 5 from Facebook, 2 from Instagram, 1 live website visitor, 8 @-mentions from colleagues, a new direct message from a customer — Chat Home aggregates the unread across every channel on a single screen, sorted by priority, so you always tackle what matters most first.
From unread aggregation, priority sorting and AI summaries to search and filtering — agents and employees never have to switch between 7 apps again
See unread counts for WhatsApp / Facebook / Instagram / website chat / internal IM / customer DMs all on one screen
Sorted by latest message in reverse chronological order, with key customers manually pinned to the top
A combined score of @-me / customer messages / unread duration / customer tier puts the most urgent conversations first
For conversations with 10+ unread, summaries are generated automatically — grasp what the customer wants and how urgent it is in 30 seconds
Search past conversations across all channels by keyword to locate "that customer I spoke with last time"
Read status syncs in real time across desktop / web / mobile / desktop client, so there are no duplicate replies
Agents used to open seven tools: WhatsApp Business, Messenger, the IG app, the website chat console, WeChat Work, email, and CRM. Chat Home aggregates all unread in one place and merges a single person's messages across channels by customer identity, boosting handling efficiency 3–5x.
You come back after work to find 200 messages piled up in a VIP customer group. In 30 seconds, the AI summary distills it: "the customer is complaining about yesterday's order delay and wants a solution by this morning." The agent jumps straight to the key information and handles it.
Open the computer in the morning and Chat Home shows it all at a glance: which channels have the longest queue, which customers are most urgent, and which agents are slow to respond.
The same brand has official accounts on Facebook / Instagram / TikTok; handle messages in one place so no platform slips through the cracks.
Handle customers + internal messages from the mobile Chat Home while traveling, saving the time spent switching between apps.
Back from annual leave, the AI summary categorizes the backlog so you clear it one by one in priority order and get back into rhythm within an hour.
Aggregation is the entry point; handling is the dispatch to each channel
Open a conversation to enter the real-time one-on-one / group chat detail
WhatsApp messages are aggregated into the home unread list
Website visitor conversations also flow into the home for unified handling
AI summaries and reply suggestions are deeply integrated into the home
Sign up to experience the full omnichannel aggregation capabilities for free, or book a consultant demo