No matter how much traffic your homepage gets, without a way to start a conversation visitors just look and leave. SBK provides a chat widget you embed with a single line of JS; visitors click to chat with an agent in real time, and the conversation, the pages they visited, time on site and UTM source are all written into CRM.
From SDK integration, visitor recognition and conversation routing to CRM lead capture, fully convert website visits into follow-up opportunities
Copy and paste a script tag into your site / landing page and instantly get a chat widget — no backend changes needed
A persistent WebSocket connection delivers text, images, emojis and files in real time, with agents responding from multiple devices
Pages visited, time on site, navigation path, UTM source tag and device info are all delivered to the agent
Route to the right support team by visitor source page / keyword / working hours, with estimated-wait queue prompts during busy times
Once a visitor leaves a phone / email, a contact is created automatically and, at a certain stage, auto-converted to an opportunity for sales follow-up
Primary color, welcome message, agent avatar, business hours and offline form are all configurable in the back office to match your site's look
Before a visitor types "hi," they've already browsed 5 product pages and spent 3 minutes. SBK delivers this context to the agent so the first reply hits the visitor's real interest, avoiding low-quality "Hi, how can I help you?"
Outside business hours, the chat widget automatically switches to a message form where visitors leave a phone / email / needs description. The next morning it's assigned to an agent instantly, CRM auto-creates a contact, and tags are applied by UTM source.
When a visitor stays over 2 minutes on a solutions page, proactively pop up "Want a 1-on-1 answer from a consultant?" — significantly lifting conversion.
Before signing up for a trial, a visitor asks "how is the Enterprise edition priced?" on the pricing page; the agent guides them to sales in real time, before they drift to a competitor.
The widget on a course detail page collects enrollment intent; the captured lead auto-creates a customer profile + a follow-up task assigned to an admissions advisor.
After IP lookup, overseas visitors are routed to agents who speak the right language, with AI translation enabling Chinese agents to serve multilingual customers.
Stitch website visits, social reach and internal collaboration into one customer journey
Internal IM collaboration between agents — transfer customers, @-mention colleagues, internal notes
AI reply suggestions / auto-summaries / multilingual translation to assist agents
Facebook Messenger DMs unified at the same agent desk
Omnichannel unread messages aggregated for one-stop handling by priority
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