The DMs overseas customers send to your Facebook Page no longer get lost among red-dot badges on someone's personal phone. The Page Inbox is pulled into the SBK agent desk in real time, handled by sales or support in customer queues, with every conversation captured in the CRM customer profile.
From Page authorization, message ingestion and agent assignment to customer-profile capture, the end-to-end overseas social-support flow is connected
Bind your business Facebook Page via official OAuth, host multiple Pages at once, and see authorization status visually
DMs from the Page Inbox sync into SBK instantly, with the agent's desktop notification badge ringing in real time
Configure handling rules by region / business line / customer group to auto-assign work to the right agent, avoiding double-handling and missed messages
Follow the Facebook Messaging Policy with reminders before the 24-hour window closes, avoiding penalties from misusing message templates
The first conversation auto-creates a CRM contact bound to the Facebook user ID and name, with subsequent conversations archived automatically
Search all Messenger conversations by customer / keyword / time, so cross-agent handoffs need no repeated questions
Agents don't need five browser tabs open. Facebook DMs, WhatsApp conversations, Instagram DMs, website live chat and internal IM run side by side in the same chat workspace, sorted by unread count and priority.
Conversations auto-written to the follow-up timeline
The biggest pain in overseas social support is "chat and forget." SBK attaches every Messenger message to the customer profile, so next time the rep follows up they can see at a glance what intent, quote and obstacles came up last year.
An overseas buyer messages the Page asking about MOQ and samples; the rep gets it on their desktop in real time and responds within 5 minutes — no lost lead.
A buyer DMs the Page about a shipping issue; support looks up the dispatch record by order number and replies with a return/exchange plan on the same channel.
Multiple country / region sub-Pages are hosted in one place, with agents routed by language ability so the EU/US and Middle East regions run in parallel without crossing wires.
Advisors take inbound inquiries on the Facebook Page, auto-distributed to the right advisor by region, avoiding lost contact outside the 24-hour window.
Communication is the entry point; CRM is the destination
Connect the WhatsApp Business API and manage overseas customer DMs in one place
Instagram DMs ingested in real time for social-commerce customer conversations
Embed a live-chat widget on your site and follow up on visitor conversions instantly
The AI drafts replies and translates multiple languages, multiplying overseas support efficiency
Sign up to experience the full overseas social-support capabilities for free, or book a consultant demo