Tired of being chased by work messages around the clock? Chat Settings give you personal preferences for notification policies, do-not-disturb hours, quick replies, fonts and themes — so messages arrive on your schedule and stay quiet when they should.
From notifications, do-not-disturb and quick replies to appearance and backup — tailor the chat experience to each person's working habits
Configure desktop / mobile push rules separately for system notices, one-on-one chats, group chats, @-mentions and customer messages
Push nothing outside daily working hours except urgent @-everyone alerts; go completely silent on weekends
Send common responses (such as "OK" or "Got it, I'll handle it shortly") in one tap, with variables to insert the customer's name
Switch between light / dark / rounded themes and three font sizes — easy on the eyes during long sessions
Messages sync automatically across devices, with export and backup to local storage or the cloud by time or conversation
Block specific contacts, send disappearing messages, and lock conversations with a passcode to protect work-communication privacy
Anyone with clear working hours wants "off work to mean off work." Do-not-disturb hours can be configured day by day from Monday to Sunday — on weekdays after 7:00 PM only urgent @-everyone notices push through, and weekends go fully silent. Customer messages can be kept separately so you never miss important inbound.
Build a personal or team-shared quick-reply library, organized by category (greetings / quotes / after-sales / logistics). Type "/ok" and candidates pop up; hit Enter to send. The variable {customer_name} is automatically replaced with the current customer in the conversation.
Turn on "Focus Mode" to block all group messages for 2 hours, keeping only @-me alerts, and code without interruption.
Reverse the working hours: DND during the day, handle customers at night, and stagger shifts with daytime colleagues.
Overseas customer messages push according to the customer's working hours — no disturbance at midnight at home, auto-resuming during office hours.
Get up to speed fast with the team-shared quick-reply library of standard scripts, avoiding inconsistent reply styles.
Personalization is the foundation of the experience
Real-time one-on-one / group messaging — all your preferences take effect here
All-channel message aggregation, with unread and DND status at a glance
The AI drafts replies, complementing the quick-reply library for greater efficiency
Blocklists and allowlists are managed based on directory contacts
Sign up to experience the full personalized chat-preference capabilities for free, or book a consultant demo