The internal staff org tree clearly shows departments, roles and reporting relationships, while external contacts are organized by customer / supplier / partner. Search by employee or customer name, phone or email and find them in a second; click an avatar to start a chat or place a call right away.
Unified profiles for employees and external contacts, with permissions and org structure all managed
A multi-level tree of departments / sub-departments / roles / employees, with reporting relationships at a glance
Name / department / position / phone / email / presence status — click an avatar to see the full profile
Search by any keyword — name / pinyin / employee ID / department / phone / email — and pinpoint instantly even in a company of hundreds
Tap the phone to dial or the email to compose, with the desktop client dialing through the corporate directory
Customer / supplier / partner contacts are categorized separately and connected to CRM customer profiles
Regular staff see only their own department's directory while HR / managers see the whole company; external contacts are visible by owner
During onboarding, new hires most often ask "which department handles this?" The org tree clearly shows the company structure: HQ → business region → regional branch → department → role → employee. Click to drill down level by level, and new hires can find the right department and person themselves.
Forgot the name and only remember the surname "Li"? Search "Li" to list every employee surnamed Li plus their departments. Only remember they're in East China sales? Filter by department. Even misspelled pinyin supports fuzzy matching — finding one person in a company of hundreds no longer means asking the group "who's the one in sales who handles Beijing?"
Beyond colleagues, the contacts directory also manages customer, supplier and partner contacts. Open a customer contact to see their associated account, recent orders and follow-up records — the business context is clear at a glance, so you can review the background before chatting with a customer.
After onboarding, get familiar with the company structure via the org tree and find the right department and point of contact
No more emailing to find the right person in another department — search the department → see the owner → DM directly
Maintaining the org structure, updating employee info, adding new hires — Contacts is a daily working tool
External contact management + CRM customer profile linkage — review the business background before talking with a customer
Contacts is the starting point of communication, connecting IM, AI and WhatsApp
Tap an employee's avatar in Contacts to start a chat — no need to switch tools
"Who handles East China sales?" — the AI finds the right person from Contacts for you
WhatsApp contacts are matched automatically to external contact profiles in Contacts
Return to the Instant Messaging product page for the full feature overview
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