Connect the WhatsApp Business API so overseas customers' messages flow straight into the SBK IM interface, and replies go straight back out. Multiple agents serving at once + message archiving + customer-profile linkage means foreign-trade teams no longer switch phones or accounts for cross-border communication.
WhatsApp messages flow into the enterprise system, archived and searchable, with multiple agents able to handle them
Connect WhatsApp's official Business API for compliant sending and receiving, with no account-ban risk
One WhatsApp number served by multiple agents at once, auto-routed to different staff so no customer is left unanswered
WhatsApp contacts are matched to CRM customer profiles automatically, so you see the customer's order history / follow-up records while chatting
All WhatsApp messages are archived centrally, so departing or transferring staff can't take customer chat records with them
When chatting with overseas customers on WhatsApp, the AI translates both directions in real time — the customer uses their local language, you use yours
Images / video / files / voice / location are all supported, so cross-border product intros with photos and videos flow smoothly
Many companies add overseas customers using staff members' personal phones, risking account bans and the loss of customers when staff leave. The official Business API is the enterprise-grade approach: the number belongs to the company, staff merely operate the account, and customer assets accrue to the company.
In the past, a customer's WhatsApp could only be handled by one staff member, and when they went home the customer's messages went unanswered. With multi-agent mode, customer messages are routed to team members by rule (by region / by product line / by working hours), so someone responds around the clock.
30+ languages · Portuguese / Spanish / Arabic / Vietnamese
The customer sends a message in Portuguese, and the AI translates it to your language for display; you reply in your language and the AI translates it to Portuguese before sending. Even staff with weak English can discuss orders with Brazilian customers, dramatically lowering the staffing bar for foreign-trade teams.
Overseas customers prefer WhatsApp; reps serve them right inside SBK, with messages linked to order data
After-sales inquiries / shipping queries come in via WhatsApp, served by multiple agents with routing for double the efficiency
WhatsApp answers overseas business inquiries faster than email, with AI translation solving the language barrier
Staff at a multinational's branches collaborate over WhatsApp, with the corporate number managed centrally and records kept for review
WhatsApp messages connect naturally with IM, AI and customer profiles
WhatsApp messages share the same interface as internal IM, so staff don't switch tools
The AI translates cross-border messages in real time and generates multilingual reply scripts
WhatsApp contacts are matched to external contact profiles automatically for unified management
Return to the Instant Messaging product page for the full feature overview
Sign up to experience the full cross-border communication capabilities for free, or book a consultant demo