Built on a persistent WebSocket connection, one-on-one and group messages arrive in seconds. Send emojis, track read status, sync unread counts in real time, and search message history. Employees can start chatting right from a customer profile in CRM / Inventory — no need to switch to a third-party tool and lose context.
Chat right inside your business systems — context stays intact and records stay searchable
A persistent WebSocket connection delivers messages in seconds, reconnects automatically on drop, and pushes offline messages on reconnect
1-on-1 chats cover daily communication; project / department / temporary groups cover team collaboration scenarios
Send emojis, bold / colored text / links, paste images and transfer files — communication that's lively, not dull
See a "Read" mark after sending so it's clear whether important items were seen — no need to keep asking
Search past chats by keyword to find a promise from months ago without scrolling hundreds of screens
Unread counts sync in real time with desktop / mobile notifications; messages sent while offline push on reconnect
Persistent WebSocket · delivery latency < 200ms
WebSocket persistent connections turn message delivery from "polling" into "push" — a message appears the instant the other side sends it, with no manual refresh. After a drop it reconnects automatically, and messages from the offline period are delivered after reconnecting.
Discuss requirements in project groups, broadcast notices in department groups, handle emergencies in temporary groups — group chat keeps team collaboration from drowning in email. Group admins can set announcements / mute / remove / transfer, and group files are archived in one place for easy review.
A leave request to your manager, an urgent reminder to a colleague, a proposal sent to a customer — after sending, one glance at the "Read" mark tells you whether they saw it. In a group, "Read 5/10" tells you 5 people haven't seen it yet, so you can nudge them specifically.
Looking at a customer profile, sales pulls tech / pre-sales / finance into a three-way group to discuss the proposal — context intact
Meeting-room booking, admin matters, quick notices — one message in a group is ten times faster than an email
A project group brings PM + implementation + customer together so progress issues are synced anytime
Distributed teams stay in sync via IM, with read status ensuring information lands
IM is the hub of communication, connecting AI, external customers and the directory
@-mention the AI assistant in the chat window to ask questions, generate content and query business data
Overseas customers' WhatsApp messages flow into the same window — communicate without switching tools
The internal org tree + external contacts help you find the right person fast
Return to the Instant Messaging product page for the full feature overview
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