"What's engineer Zhang's number in R&D?" "Who's our point of contact at that supplier?" — Looking up a colleague's role or phone, or an external partner's company and contact details, used to rely on memory and scrolling through chat logs. A unified contacts directory brings both together, so employees find anyone instantly with a quick search.
Five pillars: internal org structure + external contacts + search + tags + permissions
A multi-level tree from company → department → role makes every employee's reporting line clear at a glance; matrix structures are supported too
Avatar / name / role / department / email / phone / staff ID all included; custom fields (e.g. date of birth / hometown) supported
Manage customer / supplier / partner contacts in one place, grouped by company, with changes of contact person traceable
Search by multiple keywords — name pinyin / pinyin initials / staff ID / phone / email
Apply business tags like "VIP customer" / "supplier" / "partner" / "media" to contacts and filter by tag
An employee's phone number can be set to "self only / same department only / everyone"; departed employees are auto-masked and hidden
The first step in cross-department collaboration is knowing "who to ask." The org structure tree clearly shows the makeup of every department, letting you pinpoint anyone from company executives to frontline staff in one click, while employee profiles include photos so colleagues can "put a face to a name" before a meeting.
Ruida · engagement records
In the past, a sales manager's customer contacts all lived on their personal phone, and employees walking off with the data when they left was the norm. With external contacts unified in the system — searchable by company / role / owner across multiple dimensions — staff may move on, but customer assets stay.
New hires use the org structure to understand the company's team layout and look up role phone numbers, getting familiar with the collaboration map in a day
When Marketing needs to reach R&D's tech lead, searching contacts for "R&D + technical director" finds them instantly
All customer contacts a salesperson follows go into the directory, exported to the successor in one click at handover
Supplier / logistics / service-provider contacts accumulate, so new staff don't start from scratch when collaboration spans years
The org structure is the foundation of collaboration — announcements / approvals / tasks / documents all draw their people from it
Choose announcement audiences by department / role from the org structure
Approvers auto-route along reporting lines in the org structure
Task owners are pulled from contacts and unaffected by role changes
Document permissions inherit from contacts at department / role granularity
Sign up to try Contacts for free — staff move on, but customers don't go with them