From the moment a shopper clicks "Buy Now", the order's lifecycle is firmly under control. Checkout, payment, shipping, delivery confirmation, refunds & returns, after-sales tickets — every status change flows automatically and every transaction leaves a traceable record, while operations and customer service collaborate side by side in the same workspace.
From the moment a shopper checks out to after-sales closure, every node is fully managed — operations and customer service only look at exceptions
Cart checkout, single-item Buy Now, dedicated group-buy / flash-sale checkout, points redemption and coupon-based checkout — five entry points unified under one order model
WeChat Pay, Alipay, balance, points deduction and stored-value card — mixed payments supported; enable each channel with one click in the back office, with fund splitting configured automatically
Integrated with 100+ mainstream couriers; entering a tracking number syncs the trail instantly, and logistics exceptions / delivery receipts auto-push notifications to members
Three ticket types — refund-only, return & refund, and exchange — with order statuses opened up automatically; refunds return to the original source or, optionally, to balance
When a shopper submits an after-sales request, the system auto-assigns it to customer service; handling time / satisfaction are recorded back, making after-sales performance crystal clear
Unpaid orders auto-close and release stock after 30 minutes, shipped orders auto-confirm delivery after 7 days, and after-sales tickets with no response in 48h auto-escalate to a human — all rules configurable
The main path "Pending Payment → Paid → Awaiting Shipment → Shipped → Received → Completed" plus three branch nodes "Closed / Refunding / Refunded" — the state machine has built-in error prevention, allowing transitions only by the rules and blocking the rest. Customer service just reads the status color block, no need to ask "where exactly is this now".
WeChat, Alipay, balance, points deduction and stored-value card — five payment methods, single or mixed. In complex scenarios where marketing stacks (coupon + points + balance, three layers of deduction), the system automatically splits the payment amount by the rules, so account reconciliation never misses a cent.
Refund only · Quality issue
Return & refund · 7-day
Exchange · Wrong size
Refund only · Returned
After-sales used to rely on customer service catching messages over QQ / WeChat groups — order numbers got lost and chat histories scattered. Now every after-sales request is a ticket, auto-assigned, time-tracked and re-escalatable, with satisfaction data feeding back into performance.
"$50 deposit during the 6.18 warm-up, $450 balance due at noon on payment day" — the system auto-splits into two installments, with non-refundable deposit, auto-cancel on balance timeout, and stock tiered by payment status.
Order online, pick up offline: the order generates a redemption code, staff scan to confirm redemption and it flips to "Completed", with store and HQ GMV merged in real time.
When a shopper requests a refund-only before shipment, the system auto-approves, refunds to the original source and releases stock — no customer service needed, zero complaints.
One order with three products from the East / South / North warehouses is auto-split into three sub-shipments, each with independent logistics tracking and delivery confirmation.
Orders are just the entry point — behind them, products, members, marketing and finance collaborate across the whole chain
Validate SKU stock in real time at checkout; bundles / voucher products are deducted by the rules
Every order accrues growth points / points, and member tiers upgrade automatically
Stack coupons, full reductions, flash-sale prices and more at order checkout
Booked once orders complete, with refund clearing and split settlement auto-aggregated
Sign up to experience the full order management capabilities for free, or book a consultant demo