Cross-border shipping is a long journey, and cargo damage, shortages, quality non-conformance and delivery delays can happen at any time. SBK's claims module covers four scenarios — quality / quantity / packaging / delay claims — turning compensation disputes into a traceable business process with liability determination, evidence archiving, and integration with insurers and carriers.
File → gather evidence → determine liability → negotiate → settle and close
Quality non-conformance, quantity shortage, packaging damage and delivery delay — each with a standardized workflow
Arrival photos, inspection reports, B/L copies, insurance policies and more archived digitally and accessible across devices
The system flags evidence completeness and helps determine the liable party (seller / carrier / insurer)
Generate claim forms + compensation vouchers, link them to the original order, and post AR/AP automatically
Insurance policies attached to claim forms, with claim-progress tracking so nothing is missed or delayed within the term
Analyze claim rates by supplier / carrier / product to identify partnership risks
Goods arrived damaged · linked SO-2026-0418
When imported goods arrive damaged, the old way was salespeople haggling on the phone, snapping photos to WeChat and trading emails. SBK digitizes the five stages — file → gather evidence → determine liability → negotiate → settle — logging every step, so even the toughest dispute is backed by records.
Top supplier claim rates (past year)
The same supplier has claims on three orders in a row; the same carrier has a high delay rate? The data has your answer. SBK tallies claim rates by supplier / carrier / product category, giving the procurement director hard data for the "renew or not" decision.
The machine is found damaged on unpacking; photos are taken immediately plus a third-party notarized inspection, and the claim form runs the insurance process with the policy attached.
Water ingress is found in the container on ocean arrival; a dual delay + cargo-damage claim is raised against the carrier, and full evidence secures the full payout.
The customer reports a quantity shortage after receipt; cross-checking the packing list + container-loading video confirms the liability lies within the seller's warehouse.
A 15-day carrier delay leads the customer to refuse the shipment; a claim is filed against the carrier for the delay penalty plus compensation for the cancelled order.
Inspection reports are the core source of claim evidence
B/L remarks + apportionment of carrier liability
Forwarder profiles bound to historical claim rates — keep the best, drop the rest
Import declarations linked to claim records, so all vouchers are ready for settlement