"How many emails did Wang send this month?" "What's the average response time for service agents?" "Which has higher email density — marketing or sales?" Email analytics aggregates all send/receive data across department / employee / account, with visualized charts + leaderboards making email KPIs clear at a glance.
From send/receive volume to response time, from department rankings to trend analysis — all KPIs computed automatically
Daily / weekly / monthly trend curves of received, sent and unread volume — grasp your work tempo at a glance
Average response time from receipt to reply, tracked separately by employee / customer group, with a slow-responder ranking as a clear warning
A side-by-side leaderboard of departments' send/receive volume, making email density / response speed rankings obvious
View each employee's daily emails sent/received, average response time and attachment downloads — evidence for quantified KPI reviews
Stats on top senders, top domains and customer distribution to understand which channels your inbound email comes from
One-click export of all stats as Excel / PDF reports — ready to drop into monthly reviews / quarterly retrospectives
Volume by weekday
The email-collaboration section of a monthly report used to be filled in by hand; now just read the trend charts: peaks on Mondays and Fridays, fastest responses on Tuesdays and Thursdays, year-end volume at 2x the norm. Every rhythm is visualized, so management has evidence for resource planning.
Backlog over threshold triggers an alert
An agent's "average first-response time / emails handled per day / pending-reply backlog" are hard performance metrics. Email analytics files each agent's data daily and auto-generates a leaderboard at month-end — who's slow and who's fast is obvious, and performance reviews are no longer based on impressions.
First-response time + 24-hour reply rate as KPIs, ranked openly by agent and transparently — performance with evidence
Track how many emails reps send customers daily and how many inquiries they reply to — quantified activity tracking
Inbound email trends reflect a project's heat; a sudden surge may signal scope changes or urgent issues
Generate compliance monthly reports on email volume / department distribution to meet regulators' email-retention reporting requirements
Stats come from accounts / send-receive / marketing / archiving — the whole chain is traceable
Track send/receive volume and activity by account
A dedicated EDM marketing dashboard with real-time open / click rates on the big screen
Stats on archive capacity / historical email volume
Campaign data enters the analytics dashboard for comparative analysis
Sign up to try the full email analytics capability for free, or book a consultant demo