A laptop with a flickering screen, an AC that won't cool, shop-floor equipment making strange noises — an employee scans the asset label to report it, the vendor accepts and arrives on site, and parts issuance, labor records and cost settlement all live in the system. Each asset's repair history is fully archived — next time it breaks, just look it up.
Every step is digital — the process is traceable and the cost is measurable
The employee scans the asset QR code; asset info (number / model / ownership) is auto-filled into the ticket — they only describe the fault
Auto-assign to the contracted vendor or in-house engineer by equipment type; urgent tickets can be manually expedited
Repairs needing parts from the warehouse (disk / memory / filter) are issued by scan, with parts cost rolled into the repair fee
Engineers check in / out, with labor hours accumulating automatically; outsourced vendors settle labor fees per contract
Parts + labor + third-party quote total to the full repair cost, auto-posted to finance for write-off
The original user signs off when the repair is done; the case only closes on acceptance, and dissatisfaction can request a re-repair
2 on-site photos uploaded · reported by X. Zhou
In the past, reporting a repair meant calling IT or filling a ticket — describing the asset, stating the location, leaving a phone number — 5 minutes of back-and-forth. With scan-to-report: scan the QR code, pick the fault type, snap 2 photos, submit — done in 30 seconds. The asset number, owning department and current location are all auto-filled.
Repair history
If the same ThinkPad's motherboard fails 3 times in six months, that machine surely has a quality problem — either use the warranty or retire it early. The repair file fully records each asset's fault history, parts-replacement history and total repair cost, providing data for the "repair vs. replace" decision.
An employee's laptop goes black; they scan to report, an IT engineer arrives in 30 minutes to swap the RAM, and the ticket closes within an hour. The monthly board shows the average IT ticket handling time.
An injection molder stops with abnormal noise; scan to report, the contracted outsourcer arrives in 2 hours, replaces parts + 1,500 in labor, and finance auto-posts the cost.
The office AC won't cool; scan to report, the property company cleans the filter + adds refrigerant, with the cost booked into the annual property-service ledger.
A company vehicle gets a minor scrape; scan to report and upload on-site photos, the dealer quotes and the repair is approved, with insurance claim progress shown in sync.
Repairs generate cost, consume parts and affect lifespan — tied into multiple modules
Manage repairs alongside scheduled servicing — well-serviced equipment needs fewer repairs
Repeated repairs can auto-suggest strengthening the servicing plan
During repair the asset is marked "under repair," preventing it from being mis-counted or mis-requisitioned
Cumulative repair cost analysis helps decide "whether a repair is worth it"
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