Overseas customers use WhatsApp even more than email — especially in Southeast Asia, the Middle East and Africa. But personal WhatsApp can't be archived, departing salespeople take customers with them, and AI translation raises confidentiality concerns. SBK's messaging module integrates with the WhatsApp Business API and other overseas IM channels, auto-filing conversations, with an AI assistant for correspondence translation and contract review.
Multiple IM channels + AI translation + conversation filing + smart correspondence
Integrated with the WhatsApp Business API so salespeople send and receive within the system, with no more switching to a personal phone
Unified inbox across WhatsApp / Telegram / Line / Messenger, covering all overseas customers
Incoming foreign-language messages are auto-translated for the salesperson; replies are written in Chinese and AI-translated into the customer's language
One-click AI drafting of professional trade correspondence — dunning, quotes, contract clauses and complaint responses
AI identifies soft clauses, risk points and differences from past contracts in customer-supplied contract / L/C drafts
All IM conversations are auto-filed to the relevant customer and order timeline, in a unified view with email
Salespeople send/receive in-system, records filed
Salespeople used to chat with customers on personal WhatsApp, leaving the company blind to what was said and unable to recover customers when staff left. SBK integrates the WhatsApp Business API so salespeople send and receive within the system, with conversation records owned by the company; on the customer's end, WhatsApp feels exactly the same as before.
Vietnamese customer ↔ Chinese salesperson
Vietnamese, Indonesian and Saudi customers prefer their native language, while a salesperson's English barely handles Western customers. Real-time AI translation enables seamless cross-language communication: a customer writes in Vietnamese and the system translates for the salesperson; the salesperson replies in Chinese and AI sends it in Vietnamese. 20+ languages fully covered.
Drafting + contract review + L/C discrepancy
How do you write a polite yet firm English email chasing payment? Does the customer's L/C contain soft clauses? SBK's built-in trade AI assistant handles correspondence drafting, contract review and L/C discrepancy detection — ready for new salespeople to use right away.
A Vietnamese customer confirms a quote in Vietnamese on WhatsApp; the salesperson replies in Chinese in the system, and AI sends the translation.
A customer sends an L/C draft; AI identifies a soft clause requiring "negotiation against the buyer's inspection certificate" and alerts the salesperson to request an amendment.
A customer is 60 days past due; the salesperson uses the AI assistant to draft an English dunning email — polite yet firm in tone.
When a salesperson leaves, all their WhatsApp conversations with customers are filed in the system, so a successor grasps the context in 30 minutes.
Instant Messaging is SBK's real-time customer-reach channel, covering domestic and overseas
Complete service / IM / smart-service capabilities: live chat, AI smart service, multi-channel integration and overseas IM
WhatsApp inquiries also auto-enter the inquiry library
Email and IM synced and filed in a unified view
Conversations filed to the customer's 360-degree profile
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