"Where's my container?" "Is the ship stuck in the Suez Canal?" "Has the customer received the goods?" — buyers and bosses ask every day. SBK integrates with the APIs of leading carriers such as Maersk, MSC, CMA, Hapag-Lloyd, DHL, FedEx and UPS, delivering real-time tracking by container or shipment number, smart ETA prediction and proactive exception alerts.
Multi-carrier integration + event milestones + ETA prediction + exception alerts
Integrated with 20+ carrier APIs including Maersk, MSC, CMA, Hapag-Lloyd and ONE for real-time container positioning
Real-time status of 30+ couriers including DHL, FedEx, UPS, TNT and SF Express by tracking number
Track every milestone: loaded → departed → transshipped → arrived → discharged → into yard → cleared → released → picked up → delivered
Combine vessel GPS, port congestion and historical data to predict accurate ETAs — more precise than the carrier's published estimate
Proactively push events such as vessel delays, port congestion, missed transshipments and clearance issues to salespeople and customers
A dedicated link lets customers check logistics progress 24/7 on their own, reducing repetitive replies from your sales team
B/L MSCUNB2603118 · MSC OSCAR / 2603W
Checking containers used to mean logging in to each carrier's website one by one — 30 minutes for 10 containers. After a B/L is issued, SBK automatically pulls the container number to the carrier API and refreshes every four hours. On the order detail page you see the vessel's GPS position, the milestones already passed and the predicted ETA.
Prediction factors
Carriers usually publish conservative ETAs padded by 3–5 days to protect themselves; but customers need the ETA to arrange pickup, clearance and sales activities. SBK combines the vessel's actual speed, port-congestion data and historical voyage data to deliver a more accurate ETA, notifying customers in advance so they can adjust.
Carrier event stream (last 24h)
A vessel stuck in the Suez Canal for five days, a missed transshipment in Singapore, a strike at the destination port — these exceptions are pushed within 24 hours via the carrier event stream, so salespeople know first and inform customers, earning their trust.
Share the customer tracking portal so customers can check for themselves, cutting 50 logistics-query emails per week for the salesperson.
The system flags the exception and automatically sends delay notices, apologies and new ETAs in bulk to 30 affected orders' customers.
A transshipment is missed in Singapore; the salesperson immediately coordinates with the forwarder on the next vessel or an air-freight backup.
Seven days before arrival, the system reminds the customer to finalize pickup, avoiding demurrage from unclaimed containers.
Logistics runs through the entire chain: booking, B/L, overseas warehouse and import
Forwarder data after booking drives logistics tracking
The B/L number is the key index for logistics tracking
Real-time ETA tracking of first-leg containers to the overseas warehouse
Arrival status drives the import customs workflow
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