After-sales engineers open "My After-Sales" on their phone to see today's visit list at a glance; GPS route planning, on-site photo evidence, parts requisition logging, customer e-signature and follow-up closure are all completed on mobile.
Not a stripped-down PC version — a dedicated experience designed for field engineers
Sorted by appointment time, each row shows the customer, address, repair details and distance from your current location
One tap launches Amap / Baidu Maps navigation to the customer's address, with real-time route / congestion prompts
Before/after comparisons and repair-process recordings, with multiple photos auto-uploaded to the ticket timeline
Scan to register requisitioned parts, auto-issuing from stock; leftover materials can be registered back in one tap
After the service report is generated, the customer signs on the phone, and the signature image is auto-embedded into the PDF on file
Tap the customer name for one-touch dialing, with the call auto-logged to the ticket timeline
In the past, engineers returning from the field had to back-fill tickets / upload photos / fill parts forms — at least an hour of admin work. Now it's all done on the phone on-site, and they clock off the moment they're back at the office.
Paper forms signed by customers were easy to lose and a hassle to reissue. Now customers sign electronically on the engineer's phone, and a signed service report PDF generates on completion — archived and traceable, paperless and compliant.
5-8 visits a day, planning the optimal order by GPS route and scanning to register parts on-site.
30+ customer factories in a region; on a fault alert, dispatch goes first to the GPS-nearest engineer.
Elevator maintenance plan tasks are auto-dispatched to nearby engineers, who accept by scanning the elevator's QR code.
Housekeeping / installation / cleaning and other local services: technicians handle acceptance + route + e-signature on the phone, all in one.
Full after-sales process management, from a manager's perspective
Engineer efficiency / satisfaction statistics
Personal to-dos for non-after-sales tickets
Profiles of products customers purchased, with parts and maintenance info available
Double the productivity of your field engineers