Bring the shop floor's "calls and alerts" into the IM tools employees use every day. Andon calls, scheduling alerts, quality anomalies and equipment faults are pushed in real time to WeCom / DingTalk / Feishu / WeChat, while an AI assistant aids diagnosis and recommends SOPs — cutting response time from hours to minutes.
From anomaly push to AI diagnosis to a closed process loop
Beyond tower lights + big screens, calls are also pushed to the responsible person's WeCom / DingTalk / Feishu — received in seconds even away from the workstation.
Rush-order insertions / work-order delays / material shortages are auto-pushed to PMC / dispatchers — not a single one missed.
SPC out-of-limit / in-process NG / customer-complaint feedback is pushed to the quality manager + the responsible operation's team leader.
For common faults, AI suggests likely causes + historical solutions + recommended SOPs, shortening judgment time.
No need to open MES — tap "claim / complete / reassign" right on the IM card to close the work-order loop.
For an unfamiliar fault, enter a description within IM and AI auto-pushes the matching SOP and historical repair records.
Injection machine A alarms → MES Andon triggers → the tower light turns red + the big screen flashes + a WeCom IM card is simultaneously pushed to the repair supervisor + the on-shift technician + the backup technician. The card includes equipment location / fault code / historical fault records. The technician taps "I'll take it" and is on-site in 2 minutes.
A new technician encounters a fault code they've never seen. They @ the AI assistant in IM and describe the symptom → AI pulls from the knowledge base to give the 3 most likely causes + handling records for similar historical faults + recommended SOP documents + a senior technician worth consulting. The newcomer solves in 30 minutes what once took a veteran 2 hours.
Dispatch WO-2041
Approve ECN-0231
Alert INJ-A
Report ×186
Previously, employees had to open MES to handle tasks — very unfriendly for the shop floor. Now all tasks are pushed to IM cards, and the full loop "claim → handle → complete → close" happens within IM, lowering the IT barrier to a minimum.
Changeover difficulties are pushed to the process engineer's IM for remote guidance within 3 minutes, preventing new-worker mistakes.
Quality anomalies at outsourcing plants are pushed in real time to procurement / quality / sales IMs for immediate response.
Night-shift faults on key equipment are pushed to the supervisor's phone, avoiding discovery only 8 hours later.
In multi-plant scenarios, Feishu/WeCom push and coordinated response work across plants.
Below are the MES modules and instant-messaging products closely related to this synergy
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